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Measure CP – A Great Fit for Our Clients and Our Shoppers

If you want to improve your business, Measure CP can help. Measure CP is the next generation of consumer brand auditing, focusing on systematic ways to analyze and improve the customer experience of...

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Brand Protection: Are You Protecting What’s Yours

What is brand protection, and why is it important? First, let’s discuss what your brand is. A brand, according to the American Marketing Association, is a “name, term, design, symbol, or any other...

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Mystery Shopping Jobs: Companies Gain Better Insight With A Variety of Shoppers

Are you wondering what mystery shopping jobs can do for your business? Mystery shopping jobs provide a new type of research that is not widely available in the customer service marketplace today. If...

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Improving Shop Quality & Maximizing Your Earnings

  Respondents often ask how they can better maximize their earnings. While it can take a variety of shops to reach your financial targets, it is important to know that Mystery Shopping Provider’s (MSP)...

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Practicing Customer Experience Management Leads to Positive Customer...

Customer Experience Management is crucial in order to turn first-time customers into repeat customers, and even loyal fans. When a customer’s experience is poor or marked with mistakes and poor...

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Surveying Assisted Living Centers Via Phone

Evaluating an assisted living center can be a long, drawn-out experience, and can be fairly involved. Still, it’s vitally important, since it’s already a legal requirement that all assisted living...

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Evaluating Contact Centers Over the Phone

Evaluating service is not always done in person. In some cases, such as contact centers, it can be done over the phone, without ever having to leave the house or office. A few years ago, the CEO of an...

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Customer Loyalty Gained through Mystery Shopping

Some business owners think customer loyalty is only earned through offering repeat business programs like loyalty cards, and offering regular specials and coupons. Customer loyalty can actually be...

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Customer Experience – Our 2017 Outlook

It’s finally here—2017! We’re excited about the New Year and our clients are optimistic, too. With consumer confidence rising and businesses expanding their toolkits to streamline processes and...

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Alcohol Compliance and Identification Checks

Protecting investments comes in many forms. For hospitality and dining, ensuring identification and compliance checks are constantly safeguarding liquor licenses provides continuity in catering to...

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